Frequently Asked Questions

Good to know

Answers
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• Where do tours leave from?+

  Most boat tours depart from Marina Vallarta, Nuevo Vallarta, or Los Muertos Pier. We pick whichever works best for where you're staying. For private tours, we can also arrange hotel pickup or a custom meeting point. Message us your hotel name and we'll sort it out.

• What if the weather is bad?+

  If conditions aren't safe on the water, we either reschedule for another day in your trip or refund you in full. We don't run tours when it's not safe. Your day should be fun, not stressful.

• How do payments work?+

  We hold your spot with a small deposit and the rest is paid the day of the tour. We accept transfers (USD or MXN), cash (USD or MXN), and most credit cards including Visa, Mastercard, American Express, and Apple Pay. We send the payment details once you message us on WhatsApp.

• Do your captains speak English?+

  Yes. Every tour runs in English or Spanish depending on the group. Our team is fully bilingual, so you can ask questions, plan the day, or just relax. Whatever feels right.

• What's the cancellation policy?+

  Cancel at least 48 hours in advance and you get a full refund. Less than 48 hours and we offer a credit for a future tour. Weather cancellations are always 100% refundable.

• Can we build a custom tour?+

  That's most of what we do. Tell us what you're picturing, whether it's a sunset proposal, a bachelorette day, a family snorkel trip, or a full-day island hop. We build it around your group, your timing and your budget.

• What should we bring?+

  Sunscreen (reef-safe if possible), a towel, a swimsuit, and any drinks or snacks you want on board. We provide ice, soft drinks, light snacks, snorkel gear when needed, and a Bluetooth speaker. Bring your own playlist.

• What size groups can you host?+

  Depends on the boat. Private tours fit anywhere from 2 to 25 guests comfortably. For larger groups like bachelor parties, corporate retreats, or family reunions, message us and we'll match you with the right boat or yacht.

• Can we add food, drinks, photos, or jet skis?+

  Yes. You can add an all-inclusive open bar with a chef-made menu, premium bottles, professional photos with optional drone shots, jet skis, a personal chef, snacks and celebration cakes, and extra hours on the water. Pricing depends on your boat and group size, so message us your plan and we send a quote the same day.